Refund, Return, and Cancellation Policy

Effective Date: June 18, 2026

Appointment Cancellations

Cancelling Scheduled Service

If you need to cancel or reschedule an appointment, please contact Wine Refrigeration Miami at least 24 hours before your scheduled service time.

Appointments canceled with less than 24 hours notice may be subject to a cancellation fee.

If our technician arrives and service cannot be performed due to access restrictions, unavailable equipment, unsafe conditions, or other customer-related circumstances, a service call fee may apply.

Missed Appointments

If a customer is unavailable at the scheduled appointment time without prior notice, a service call fee may be charged.

Deposits

Deposit Policy

Deposits collected for special-order parts, reserved appointments, or approved repair work are non-refundable.

Deposit Credit

Approved deposits will be applied toward the final service invoice.

Refund Policy

Completed Services

Refunds are not available for completed diagnostic, maintenance, installation, or repair services.

If a concern remains after service is completed, we will review the issue and determine whether additional service is available under the applicable warranty terms.

Customer Concerns

If you have concerns regarding completed work, please contact us within 24 hours of discovering the issue so that we may evaluate the situation and provide an appropriate resolution.

Warranty Service

Labor Warranty

Labor workmanship is covered for 30 days from the date of service unless otherwise stated in writing.

Warranty Exclusions

Warranty coverage does not apply to consumable materials, refrigerant, filters, fuses, access valves, drainage conditions, ventilation issues, installation-related conditions, environmental factors, misuse, neglect, or normal wear and tear.

Warranty Claims

To request warranty service, customers must notify Wine Refrigeration Miami within 24 hours of noticing the issue and provide reasonable access for inspection and warranty-related work.

Estimates and Billing

Estimates

An estimate will be provided before repair work begins whenever possible. No additional work or replacement parts will be performed without customer approval.

Diagnostic Charges

A diagnostic fee may apply when a technician performs an inspection and the customer chooses not to proceed with the recommended repair.

Contact Information

Wine Refrigeration Miami

Phone: 786-377-9387

Hours: Mon-Fri 8AM-8PM, Sat-Sun 9AM-4PM